Instant Car Rent (referred to as "we", "us", or "our") acknowledges the importance of privacy and is committed to safeguarding the personal information of our customers. This Privacy Policy delineates our practices concerning the handling of your Personal Data. We act in the capacity of a "Controller" under this policy, which is effective as of the date mentioned at the end of this document.

Scope

This policy encompasses the personal information we gather from you during your engagement with our vehicle rental services. It does not apply to anonymized data, which cannot be used to personally identify you.

Information We Collect

We collect data from you via phone calls, customer service interactions, mobile applications, websites, and other means during the rental transaction process. This includes, but is not limited to:

• Contact information such as full name, address, phone number, and email.
• Identifying information such as driver's license or passport.
• Financial information for payment processing.
• Rental preferences and usage details.

Purposes of Processing

Your personal information is utilized to facilitate the rental services you request and for communication purposes. We also employ cookies and other technologies on our websites to gather usage statistics, which aid in service improvement.

Third-Party Disclosures

Occasionally, we integrate the personal data we collect from you with supplementary information obtained from other sources. This fusion aims to enhance your experience by tailoring it to your specific needs and offering you relevant promotions. The types of information merged may include your name, contact details, travel plans, reservation inquiries, and other pertinent data related to your bookings or inquiries. The sources of this additional information include:

• Travel agencies or third-party booking platforms utilized for your reservations or to gather travel-related information;
• Your employer or relevant associations if you are availing services through a corporate/association account;
• Our affiliated entities and licensees, which becomes necessary when creating a Wizard account or for reservations made in one location that involves services in another location provided by our affiliates or licensees;
• Law enforcement authorities, including the police, in situations where you are involved in a rental-related accident, experience loss, damage, or theft of the vehicle, or face any speeding, parking, toll, or other traffic violations during your rental period.

We may share your information with these third-party service providers, business partners, and, where applicable, law enforcement agencies. However, we do not sell or monetize your information to unrelated third parties without consent.

Children's Privacy

Instant Car Rent's websites, applications, and services are not intended for children under the age of 16. This policy applies to all links and resources provided on our platforms for your convenience. We do not intentionally gather personal information from children. If you believe Instant Car Rent has inadvertently collected personal data from your child or another minor, please contact our Data Protection Officer using the contact details provided.

International Transfers

Your information may be stored or processed in countries outside of Australia, subject to strict data protection standards and agreements ensuring the security of your data.

Security Measures

We implement reasonable measures to secure your personal information against unauthorized access, use, or disclosure, maintaining robust security protocols.

However, at Instant Car Rent, we never request financial or payment details, like your credit card number, password, account number, or PIN, through email, text, or other forms of unsolicited communication. We advise you to ensure that any website where you're prompted to enter such information is officially associated with Instant Car Rent or our affiliates. Should you encounter any dubious requests for your financial information, please refrain from providing it and immediately report the incident to our rental customer service team, as detailed in the 'Data Controllers & Contact Details.

Your responsibility includes safeguarding the confidentiality of your account password, membership numbers, and PINs. These should not be shared with anyone. In instances of unauthorized use or security breaches involving your information, it's crucial to inform us promptly using the customer service contact details provided below.

Data Retention

We retain your information for as long as necessary for the purposes for which it was collected or as required by law. Further, the retention duration varies based on the type and purpose of the information. Our retention period for different data types is guided by these factors:

• Frequency of your rentals with us or the date of your latest rental;
• Existence of contractual or legal requirements necessitating data retention for a specific period.
• Ongoing legal matters connected to your rentals or your overall relationship with us.
• Specific retention periods prescribed by applicable laws, statutes, or regulations.
• If the personal information falls under a special category, generally warranting a shorter retention time
• The expected retention period communicated when the data was initially provided to us.

Your Rights

You have the right to access, correct, or request the deletion of your personal information. We will accommodate these requests within the bounds of legal and operational restrictions.

Should you believe that Instant Car Rent has not upheld your privacy rights or acted contrary to this Privacy Notice, we encourage you to reach out to our Data Protection Officer through the contact methods listed. We are committed to investigating any concerns or complaints about privacy in a timely manner, with the response time depending on the complexity of the issue raised.

Changes to the Policy

We reserve the right to update this Privacy Policy as needed and will notify you of significant changes through our website.

Contact Information

For any privacy-related concerns or requests, please contact our Data Protection Officer via the provided contact details.

Local Law Compliance

While we operate globally, we are committed to adhering to local privacy laws and will uphold higher standards where our policy exceeds local requirements.

Final Provisions

You consent to the practices described in this policy by engaging with our services. Our dedication to privacy extends across our operations, and we strive to comply with all applicable privacy legislation.